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Shipping & Returns

International Returns & Refunds: frequently asked questions
Can I return faulty or damaged goods internationally for a refund?
Yes. Please contact us and we’ll be happy to help.
If an item is faulty or damaged when it arrives, you’re within your legal rights to return it. In this case, we’ll refund you the price you paid for the item.
If your entire order is faulty or damaged when it arrives, we’ll refund your original delivery charge too, and the cost of returning the item to us via your local Post Office (up to a maximum cost of £10 per kg). If you paid import duty, we’ll repay this on a pro rata basis. This returns policy does not affect your legal and statutory rights.
Can I get a replacement sent internationally for faulty or damaged goods?
We take great care when packing and delivering our orders, and we're very sorry your item arrived damaged. We can arrange a replacement of the same item if it's still available.
Please send us an email and we’ll be happy to help.
Payment Options:
Credit card ,TT ,Western Union
Ordering, Delivery and Collection: frequently asked questions
I live in France, does this mean I can order from the UK site now?
Yes you can.
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